Help Desk Technician
4.
8 Hunt Valley, MD Hunt Valley, MD Full-time Full-time $22 - $26 an hour $22 - $26 an hour 23 hours ago 23 hours ago 23 hours ago Baltimore Consulting (BC) is hiring for multiple positions on our Service Desk team.
We are looking for people with at least 1-3 years of professional support experience.
BC is a Managed Services Provider so you will be working on a team that supports multiple clients and different technical environments.
This could be anything from responding to support requests to being involved with various projects for our clients.
This is an ideal position for anyone looking to expand their skills and experience as you will be exposed to a vast array of technologies.
We are primarily a Microsoft/Windows based company but do also support Apple devices.
Responsibilities:
Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed) Rotating after-hours on call schedule Occasional project work during non-business hours (with advanced notice) TECHNICAL
Experience:
Below general overview of what you may be asked to do so you should have experience in at least some of these categories.
User Support - new user setup, terminations, Office 365/AD user-related setup and changes Workstation Support - deployments, software/hardware installs, general troubleshooting Networking - Wi-Fi management, user-based VPN setup and support, general firewall troubleshooting Servers - general support such as printer / share drive setup and changes, group policy and some DNS management Office 365 / Microsoft Azure - troubleshooting and general management of Azure AD, licensing, SaaS backup, Teams management, mailbox and group management and troubleshooting PowerShell - running existing PowerShell scripts but there is also an opportunity to write your scripts HIRING DIFFERENTIATORS:
We are looking for someone that understands the importance of communication and good customer service.
Things can get busy on an MSP help desk so it's crucial to be able to bounce back and forth among tasks but maintain proper tracking and notes throughout.
We hold ourselves to a high standard and value employees who can meet this standard.
Strong prioritization and practical problem-solving skills Eager to learn and develop and to share knowledge with others Passionate about providing excellent customer service Exceptional communication skills - ability to translate tech into plain English Ability to multitask & work on multiple issues & projects simultaneously Ability to stay motivated and on-task when not under direct supervision Job Type:
Full-time Pay:
$22.
00 - $26.
00 per hour Expected hours:
No less than 40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Schedule:
Monday to Friday On call
Experience:
Help desk:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Hunt Valley, MD Hunt Valley, MD Full-time Full-time $22 - $26 an hour $22 - $26 an hour 23 hours ago 23 hours ago 23 hours ago Baltimore Consulting (BC) is hiring for multiple positions on our Service Desk team.
We are looking for people with at least 1-3 years of professional support experience.
BC is a Managed Services Provider so you will be working on a team that supports multiple clients and different technical environments.
This could be anything from responding to support requests to being involved with various projects for our clients.
This is an ideal position for anyone looking to expand their skills and experience as you will be exposed to a vast array of technologies.
We are primarily a Microsoft/Windows based company but do also support Apple devices.
Responsibilities:
Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed) Rotating after-hours on call schedule Occasional project work during non-business hours (with advanced notice) TECHNICAL
Experience:
Below general overview of what you may be asked to do so you should have experience in at least some of these categories.
User Support - new user setup, terminations, Office 365/AD user-related setup and changes Workstation Support - deployments, software/hardware installs, general troubleshooting Networking - Wi-Fi management, user-based VPN setup and support, general firewall troubleshooting Servers - general support such as printer / share drive setup and changes, group policy and some DNS management Office 365 / Microsoft Azure - troubleshooting and general management of Azure AD, licensing, SaaS backup, Teams management, mailbox and group management and troubleshooting PowerShell - running existing PowerShell scripts but there is also an opportunity to write your scripts HIRING DIFFERENTIATORS:
We are looking for someone that understands the importance of communication and good customer service.
Things can get busy on an MSP help desk so it's crucial to be able to bounce back and forth among tasks but maintain proper tracking and notes throughout.
We hold ourselves to a high standard and value employees who can meet this standard.
Strong prioritization and practical problem-solving skills Eager to learn and develop and to share knowledge with others Passionate about providing excellent customer service Exceptional communication skills - ability to translate tech into plain English Ability to multitask & work on multiple issues & projects simultaneously Ability to stay motivated and on-task when not under direct supervision Job Type:
Full-time Pay:
$22.
00 - $26.
00 per hour Expected hours:
No less than 40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Schedule:
Monday to Friday On call
Experience:
Help desk:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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