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Payment Analyst

Company Name:
Zenimax Online Studios
ZeniMax Online Studios is committed to a vision of excellent customer satisfaction and retention. The Payments Analyst will be responsible for identifying and developing payment resolution strategies and implementing solutions to minimize the financial impact on the Company, documenting risk trends, evaluating deficiencies and working with the business units to remedy them. This is a full-time
position
at our contact center in Hunt Valley, MD. Candidates will need to be able to work alternate shifts and weekends as required. We offer a fun, exciting and challenging environment in one of the most energizing organizations in the MMO space.
Responsibilities:
Monitor and investigate credit card processing activities using internal and external risk monitoring tools
Answer internal inquiries and external inquiries with regard to payment issues.
Ensure that efficient and quality
services
are delivered to both internal and external customers that meet or exceed agreed service standards
Contact acquirers to verify transactions processed through payment accounts.
Track and ensure that all retrieval requests are fulfilled within specific timeframes
Complete fulfillment and re-presentment for all chargebacks ensuring all transactions are identified and handled
Complete chargeback investigations as necessary to ensure compliance with the Card Scheme rules
Perform other risk related duties as assigned

Requirements:
2+ years in the payment services industry with experience specific to fraud and risk
Credit Card processing and dispute management
Direct Debit processing and dispute management
Familiarity with online games and their payment channels
Experience with contact center business systems and technology
Professional attitude with the ability to communicate effectively to internal and external audiences
Ability to solve puzzles and infer solutions with limited information
Proficient working knowledge of Microsoft Windows and Microsoft Office

Pluses:
Passion for playing massively multiplayer online games
Experience working within an international company
Experience working within a contact center
Fluency in additional languages

Apply Here: http://
jobs
.zenimax.com/requisitions/view/451


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