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Claims Customer Service Representative (PM)

Company Name:
Liberty Mutual
Title: Claims Customer Service Representative (PM) Location: MD-Hunt Valley
Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!
Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department. Liberty Mutual Insurance is seeking an individual dedicated to provide our policy holders with the highest quality service, helping them live safer, more secure lives.
Responsibilities:
Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through telephone and written reports.
Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops.
Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants.
Register claims, update status notes, establish target dates, schedule appointments and release payments on an automated system.
Qualifications:
High School diploma or equivalent plus 1-3 years of related customer service experience.
Proficiency in understanding basic policy and contract coverage.
Ability to recognize questionable coverage or contract situation which may necessitate supervisory involvement.
Strong oral and telephone communication skills.
Licensing required in some states.
Training may require 2 - 3 weeks of travel.
Required steps:
You are required to complete an assessment as part of the application process for this position. Once you review your candidate profile and click submit, a link to an assessment will be provided. After clicking the link, you will also receive a direct link by e-mail that will allow you to take the assessment later if you choose. Depending on the job, the assessment may take between 30 and 60 minutes and it must be completed to be considered for the position.
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following :
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
Claims Claims Customer Service Representative (PM) MD-Hunt Valley 54831

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