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Collector - Consumer

Company Name:
McCormick & Company
McCormick & Company, Incorporated, a global leader in flavor, is seeking a full time Collector - Consumer located in its Shared Services Division in Hunt Valley, MD . With $4 billion in annual sales, the company manufactures markets and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry - retail outlets, food manufacturers and foodservice businesses. Every day, no matter where or what you eat, you can enjoy food flavored by McCormick. McCormick Brings Passion to Flavor(TM).
As an employer recognized for our exceptional commitment to employees, McCormick & Co., Inc. offers a wide variety of benefits, programs and services which address the needs of employees and their families. McCormick's benefits include, but are not limited to tuition assistance, medical & dental, disability, group life insurance, 401(k), paid holidays and vacations.
POSITION OVERVIEW:
Under the direction of the Credit Risk Manager, the Collector Consumer will manage an account portfolio, collecting on unpaid invoices. These activities require identifying collectable invoices, pursuit of and follow-up on customer payment information, resolution of routine collection issues, documenting collection calls/emails, timely identification of negative payment trends and escalation of non-routine collection issues.
RESPONSIBILITIES:
Prioritizes daily collection calls and follows up as needed.
Pursue invoice collections on past due report based on supervisor guidance.
Documents collection calls in SAP
Resolves routine collection issues - provides customer a copy of invoice or orders proof of delivery, pursue customer AP statements when debit in customer's AP system, etc.
Escalates non-routine collections to appropriate supervisor or designee.
Executes collection report and correctly identifies & pursues collectable invoices.
Identifies negative collections trends & makes initial effort to resolve. Escalates as appropriate.
Resolves most collection issues and work with supervisor on complicated ones.
REQUIRED QUALIFICATIONS:
High School Diploma or equivalent.
1 to 2 years Collections, Customer Service, Billing, Cash Application, Accounts Payable experience.
Strong communication and interpersonal skills
Ability to understand and apply generally accepted collection methods, handle conflicting facts/information to collect disputed amounts from customers while preserving trade relations.
Demonstrated problem solving skills and experience working under aggressive deadlines.
Proficient use of PC/software, including word processing, spreadsheet and database applications required;
PREFERRED QUALIFICATIONS:
SAP experience is strongly preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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